WebIssues Manual

The WebIssues system enables full localization — changing the language, time zone and format of numbers, date and time. The default system language is selected during installation (see the section called “Installation”). To change the default system language, go to the Administration Panel and click Server Settings.

Changing the system language will affect all users (unless they have chosen their own preferred language) and also the language of new messages in the Event Log of the WebIssues system. Names of existing issue types, attributes and other data, and existing messages in the Event Log will remain unchanged.

Each user can choose their own preferred language. In case of the Desktop Client, the language of the user interface depends on the settings of the program and does not change after you log into the server. Read the section called “Personalization” for more information.

By default the WebIssues system uses the local time zone of the server on which it is installed. The system administrator can change the default time zone through the Server Settings command in the Administration Panel. This change will affect all users (unless they chose their own time zone). Displayed dates are automatically recalculated according to the selected time zone.

The time zone setting determines the time zone for dates displayed in the Web Client, and also for mail notifications. However, the Desktop Client always displays dates according to the local time zone of the computer on which it's running, and it does not take into account server settings or user preferences.

The format in which numbers, date and time are displayed, and the first day of the week in the calendar, depend on the current language of the user interface. The system administrator can customize these settings for all users using the Server Settings command in the Administration Panel. Each user can choose their own settings using the User Preferences command.

The Page Size group of options allows you to specify the default number of projects displayed on a single page in the projects tree, the default number of issues per page in the list of issues, and the default number of elements per page in the issue history. Each user can choose their own preferred settings using the User Preferences command. These options only affect the Web Client, because the Desktop Client always displays all projects and issues and the complete history without pagination.

The analogous Mobile Page Size group of options allows you to specify the default number of projects displayed on a single page in the projects tree, the default number of issues per page in the list of issues, and the default number of elements per page in the issue history in the mobile version of the Web Client.

Options from the View Settings group affect all users and all types of issues. When the Hide the ID column option is enabled, the ID column will not be displayed in the list of issues. When you hide the ID column, issues can still be sorted by this column, and the identifier of the selected issue will still be displayed in the Properties group in issue details view. When the Hide attributes with empty values option is enabled, attributes that don't have any value are not included in the issue details view. This option is useful when issue types contain a lot of attributes, which are not always used.

You can select the order in which changes are displayed in the issue history view. Also it is possible to select the default filter in the issue history; you can display all history or just comments and attachments. Individual users may change these settings using the User Preferences command.

You can select the default format of text used for new descriptions and comments. By default Text with Markup is used. You can switch to Plain Text if you prefer text without any formatting like in older versions of WebIssues. Note that individual users may override this setting in their personal preferences, as well as for individual descriptions and comments.